FAQS
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ARE REGISTRATIONS CANCELLABLE OR TRANSFERABLE TO ANOTHER INDIVIDUAL?
All deposits are non-refundable. Other payments made are refundable up to 90 days before the tour; however, registrations are transferable for a $100 fee for the first guest in your group and a $50 fee for the second and third guests in your group. If you have any questions regarding your registration, please get in touch with PREMIER directly.
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HOW IS LODGING DETERMINED?
Registration pricing is based on two people per room or double occupancy. If you are traveling alone, you will be assigned to your own room, and your package price will be higher.
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WHY IS THE PRICE FOR ONE GUEST HIGHER THAN FOR TWO OR MORE?
Unlike the USA, lodging in Israel is based on double occupancy and the rate is per person not just a rate for the room. If you find someone you would like to room with, don't hesitate to get in touch with PREMIER, and they can assist you with receiving the lower rate.
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DO I NEED TO KNOW MY ROOMMATE WHEN I BOOK?
If you want to book a two-guest package and you don’t know the name of your companion, please get in touch with PREMIER directly to make arrangements.
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IF I PURCHASE A SINGLE GUEST PACKAGE, CAN I ADD A ROOMMATE AFTER I HAVE REGISTERED?
You can add a roommate to your registration, which would lower your overall cost. Please get in touch with PREMIER directly to do so.
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HOW CAN I REGISTER MORE THAN THREE PEOPLE IN MY FAMILY/GROUP?
To register more than three guests, you will need to complete more than one reservation, as each reservation only includes one hotel room. Please get in touch with PREMIER directly for more information about booking multiple reservations as a family/group.
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WHAT IF I NEED AN EXTRA HOTEL NIGHT BEFORE OR AFTER THE TRIP?
All hotels are included in your tour package dates. If you would like to book additional nights before or after the tour dates, you must do so on your own. Many guests have had a good experience booking through hotels.com or booking.com. You assume all responsibility when booking and choosing a hotel outside the tour dates. As always, please contact Premier at 800-889-5265 for any questions. *If you have purchased your flight through Jackson Travel, they also can help with hotel bookings.
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DO I NEED TO HAVE A PASSPORT TO REGISTER?
Yes, current and valid passport information is required to register. If you are in the process of receiving or updating your passport, please follow instructions on the registration page. Make sure to send PREMIER the updated information upon receiving.
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HOW WILL TRANSPORTATION WORK?
Air-conditioned transportation will be available by bus to and from the hotels and sites. You will have access to free Wi-Fi on most buses. There are ground transfers available from the airport to the hotel you can acquire on your own if needed. Ground transfers are included with the price on the arrival day between a specified timeframe and one group transfer on departure day to the airport.
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CAN I PURCHASE TRAVEL INSURANCE?
Travel insurance is available and recommended. It is best to purchase within 14 days of booking your reservation. This covers travel interruptions and the land package part of your trip. Flight insurance is separate. Confirm with your travel insurance policy if it covers medical to satisfy the travel medical insurance requirement.
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WHAT DOCUMENTATION IS NECESSARY FOR TRAVEL TO ISRAEL?
A valid passport with an expiration date no less than six months after the return date of the trip is required. There are no exceptions to this policy. A travel visa is not required.
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WHAT MEDICAL PREPARATIONS DO I NEED TO TAKE?
It is now required in Israel to have travel medical insurance to cover any unexpected costs incurred before or during your trip regarding anything Covid-19. Please obtain a letter from your medical insurance company showing in writing that you are covered internationally/worldwide for medical coverage. If your medical insurance does not cover international travel, contact them to obtain coverage during your trip duration. You can also confirm your travel insurance policy covers medical if you have purchased one of those. We would also encourage you to inform your health insurance provider that you will be traveling out of the country and to determine your coverage and medical care options while in Israel. There are no specific immunizations or medications that are recommended or required for travel to Israel, but you are welcome to connect with your primary care physician regarding their recommendations for you individually. Please keep in mind that you can buy the equivalent of the most standard over-the-counter medicines in Israel.
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DO I NEED TO BRING ANY SPECIAL CLOTHING OR OTHER ITEMS?
We will provide a list of recommended items and clothing to all trip participants before our tour. Please plan to bring comfortable shoes or sneakers, as there will be a lot of walking. For women, knees and shoulders must be covered at Holy sites.
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HOW MUCH WALKING DO I NEED TO BE PREPARED FOR?
Most activities will include walking, so participants will be walking approximately 2-3 miles per day. We would recommend wearing comfortable shoes or sneakers each day. Most walks will be light to moderately strenuous, and there will be daily breaks as you travel to and from sites. Please keep in mind that walks can typically include steps and uneven terrain. Some sites could be difficult to fully experience if there are physical disabilities with walking long distances or problems with uneven terrain.
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HOW SAFE IS TRAVELING TO ISRAEL?
While Israel is a very safe country to visit and tour, your safety is a top priority. We use various measures to ensure the safety of participants, but we also encourage participants to take precautions they normally would when traveling to another city or country.
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CAN I DRINK TAP WATER IN ISRAEL?
Tap water is safe to drink in Israel, but bottled water is also available for purchase. We encourage you to bring a reusable bottle for your trip.
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WILL THERE BE ACCESS TO WI-FI?
Yes, you will have free Wi-Fi on the buses and in some hotels. Many cafes and restaurants also offer complimentary Wi-Fi. Some hotels will have Wi-Fi available for hotel guests at customary prices.
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WILL I BE ABLE TO USE MY CELL PHONE WHILE IN ISRAEL?
Please check with your phone service provider to determine if you will need to purchase an International plan to use your phone in the country. What's App is a widely used communication app while in Israel and can be downloaded prior to arrival.
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WHICH CREDIT CARDS ARE ACCEPTED?
American dollars are accepted in many places in Israel; however, in most cases, change will not be available. We would recommend bringing $1 bills for small items. You can also use your credit/debit card to obtain Shekels at ATMs throughout Israel. Most Israeli hotels, restaurants, and stores accept American Express, MasterCard, and Visa cards as well.
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WILL I NEED TO BRING A POWER ADAPTER?
Most hotel rooms are equipped with hairdryers, and all have shaver sockets. For other appliances, Israel’s electricity is 220V A/C, single phase 50-cycles; 110V-220V transformers can be used. Israeli outlets have three prongs, but European two-prong adapters usually work. We suggest bringing a converter and adapter for any of your devices.