Question 1

ARE REGISTRATIONS CANCELLABLE OR TRANSFERABLE TO ANOTHER INDIVIDUAL?

Accepted Answer

All deposits are non-refundable. Other payments made are refundable up to 90 days before the tour; however, registrations are transferable for a $100 fee for the first guest in your group and a $50 fee for the second and third guests in your group. If you have any questions regarding your registration, please get in touch with PREMIER directly.

Question 2

HOW IS LODGING DETERMINED?

Accepted Answer

Registration pricing is based on two people per room or double occupancy. If you are traveling alone, you will be assigned to your own room, and your package price will be higher. Contact PREMIER if you would like information on adding a roommate.

Question 3

WHY IS THE PRICE FOR ONE GUEST HIGHER THAN FOR TWO OR MORE?

Accepted Answer

Unlike the USA, lodging in Israel is based on double occupancy and the rate is per person not just a rate for the room. If you find someone you would like to room with, don't hesitate to get in touch with PREMIER, and they can assist you with receiving the lower rate.

Question 4

DO I NEED TO KNOW MY ROOMMATE WHEN I BOOK?

Accepted Answer

If you want to book a two-guest package and you don’t know the name of your companion, please get in touch with PREMIER directly to make arrangements.

Question 5

IF I PURCHASE A SINGLE GUEST PACKAGE, CAN I ADD A ROOMMATE AFTER I HAVE REGISTERED?

Accepted Answer

You can add a roommate to your registration, which would lower your overall cost. Please get in touch with PREMIER directly to do so.

Question 6

HOW CAN I REGISTER MORE THAN THREE PEOPLE IN MY FAMILY/GROUP?

Accepted Answer

To register more than three guests, you will need to complete more than one reservation, as each reservation only includes one hotel room. Please get in touch with PREMIER directly for more information about booking multiple reservations as a family/group.

Question 7

WHAT IF I NEED AN EXTRA HOTEL NIGHT BEFORE OR AFTER THE TRIP?

Accepted Answer

All hotels are included in your tour package dates. If you would like to book additional nights before or after the tour dates,  you must do so on your own. Many guests have had a good experience booking through hotels.com or booking.com. You assume all responsibility when booking and choosing a hotel outside the tour dates. As always, please contact Premier at 800-889-5265 for any questions. *If you have booked your flight through Jackson Travel, they also can help with hotel bookings.

Question 8

DO I NEED TO HAVE A PASSPORT TO REGISTER?

Accepted Answer

Yes, current and valid passport information is required to register. If you are in the process of receiving or updating your passport, please follow instructions on the registration page. Make sure to send PREMIER the updated information upon receiving.

Question 9

HOW WILL TRANSPORTATION WORK?

Accepted Answer

Air-conditioned transportation will be available by bus to and from the hotels and sites. You will have access to free Wi-Fi on most buses. There are ground transfers available from the airport to the hotel you can acquire on your own if needed. Ground transfers are included with the price on the arrival day between a specified timeframe and one group transfer on departure day to the airport.

Question 10

CAN I PURCHASE TRAVEL INSURANCE?

Accepted Answer

Travel insurance is available and recommended. We offer Travel Guard policies for basic travel insurance. It is best to purchase within 14 days of booking your reservation. This covers travel interruptions and the land package part of your trip. 
It is no longer a requirement to have a travel health/medical insurance policy that covers the treatment of COVID-19. It is recommended, however, to purchase an insurance policy that includes a "cancel for any reason" policy which offers the broadest coverage.. 
Flight insurance is separate.

Question 11

WHAT DOCUMENTATION IS NECESSARY FOR TRAVEL TO ISRAEL?

Accepted Answer

A valid passport with an expiration date no less than 6 months after the return date of the trip is required. There are no exceptions to this policy.

The Israeli Population and Immigration Authority has announced that starting January 1, 2025, visitors will not be able to enter Israel without a permit (called an ETA-IL) or visa.
For those coming from most countries this is not a visa application process and is a quick and not complicated step to receive an ETA-IL.
 
You can get the permit using this link.

Question 12

WHAT MEDICAL PREPARATIONS DO I NEED TO TAKE?

Accepted Answer

We encourage you to inform your health insurance provider that you will be traveling out of the country and to determine your coverage and medical care options while in Israel. There are no specific immunizations or medications that are recommended or required for travel to Israel, but you are welcome to connect with your primary care physician regarding their recommendations for you individually. Please keep in mind that you can buy the equivalent of the most standard over-the-counter medicines in Israel.

Question 13

DO I NEED TO BRING ANY SPECIAL CLOTHING OR OTHER ITEMS?

Accepted Answer

We will provide a list of recommended items and clothing to all trip participants before our tour. Please plan to bring comfortable shoes or sneakers, as there will be a lot of walking. For women, knees and shoulders must be covered at Holy sites.

Question 14

HOW MUCH WALKING DO I NEED TO BE PREPARED FOR?

Accepted Answer

Most activities will include walking, so participants will be walking approximately 2-3 miles per day. We would recommend wearing comfortable shoes or sneakers each day. Most walks will be light to moderately strenuous, and there will be daily breaks as you travel to and from sites. Please keep in mind that walks can typically include steps and uneven terrain. Some sites could be difficult to fully experience if there are physical disabilities with walking long distances or problems with uneven terrain.

Question 15

HOW SAFE IS TRAVELING TO ISRAEL?

Accepted Answer

While Israel is still in an ongoing war, your safety is a top priority. We use various measures to ensure the safety of participants, but we also encourage participants to take precautions they normally would when traveling to another city or country.

Question 16

CAN I DRINK TAP WATER IN ISRAEL?

Accepted Answer

Tap water is safe to drink in Israel, but bottled water is also available for purchase. We encourage you to bring a reusable bottle for your trip.

Question 17

WILL THERE BE ACCESS TO WI-FI?

Accepted Answer

Yes, you will have free Wi-Fi on the buses and in some hotels. Many cafes and restaurants also offer complimentary Wi-Fi. Some hotels will have Wi-Fi available for hotel guests at customary prices.

Question 18

WILL I BE ABLE TO USE MY CELL PHONE WHILE IN ISRAEL?

Accepted Answer

Please check with your phone service provider to determine if you will need to purchase an International plan to use your phone in the country. WhatsApp is a widely used communication app while in Israel and can be downloaded prior to arrival.

Question 19

WHICH CREDIT CARDS ARE ACCEPTED?

Accepted Answer

American dollars are accepted in many places in Israel; however, in most cases, change will not be available. We would recommend bringing $1 bills for small items. You can also use your credit/debit card to obtain Shekels at ATMs throughout Israel. Most Israeli hotels, restaurants, and stores accept American Express, MasterCard, and Visa cards as well.

Question 20

WILL I NEED TO BRING A POWER ADAPTER?

Accepted Answer

Most hotel rooms are equipped with hairdryers, and all have shaver sockets. For other appliances, Israel’s electricity is 220V A/C, single phase 50-cycles; 110V-220V transformers can be used. Israeli outlets have three prongs, but European two-prong adapters usually work. We suggest bringing a converter and adapter for any of your devices.

PREMIER Holyland Tours Frequently Asked Questions